Copyright: Marvel Studios

Spoilers ahead! You will want to watch through episode 6 before reaching much more of this very short post.

As an immigrant with an assimilationist bent (I was 9 when we moved to America from Taiwan), you’re always looking for that “Insiders Guide to America” to help you gain years of ingrained cultural and social instincts in bite-sized, and, hopefully, tasty morsels. …


“Many of the truths that we cling to depend on our point of view.”
Obi-Wan Kenobi, Jedi Master

Lobby Elevator Display, Ritz-Carlton Washington, DC.

One of the most prevalent issues that my clients deal with is getting their customers to adopt the digital self-service channels that they’ve set up.

As it turns out, there is a limit to “if you build it, they will come.”

There are some tactics that can be executed to get people to switch some of their transactions to “automated” channels, but, for the most part, adoption of those self-service channels tend to plateau or get to much lower rates of growth…


In the pre-digital era, commerce was almost always embedded in a retail experience. Shopping was a synonym for purchasing. When you said, “I’m going shopping for ____,” you meant that you were going to buy that thing.

In the post-mobile-everything-is-digital world, commerce has become unbundled from retail. …

Chia Y. Chen

Student of how digital and technology is changing all of us. Views are my own.

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